Customer Service


Complaints are submitted within 14 days from the date of receipt answered. If a complaint is a foreseeable longer processing time, we respond within the period of 14 days, confirming receipt and indicating when you can expect a more detailed answer.

One complaint we would prefer to receive a complaint within a product, service or the service of, of course, this may also be submitted by telephone.

If the complaint can not be solved with us, you can complain to the Dispute Thuiswinkel, this may at You can also contact the European online platform dispute resolution (ODR). using the following link:


Vitamins Direct guarantees the quality of the products and materials we offer here. Our yardstick is that we can recommend without doubt our own family, friends and partners.

Our team makes generic orthomolecular products make from certified manufacturers. We always choose the cleanest option, effective dosages and affordable rates. No doubt.

In addition, we buy specific products from wholesalers that are also used by therapists. That gives you the best orthomolecular products. No worries.

We can formally give any guarantee about the impact of our products. This is only permitted for registered medicines by Dutch law.

But we know that the right combination of healthy nutrition, effective exercise and supplements can lead to a healthy person to a good result.

Broken when received
If you receive an item that is broken, we would ask you to contact us as soon as possible, the liesft all within one week after discovery of the defect (this law you have 2 months before) our customer with stating the order number and name / product number of the corresponding article. We will take your complaint and, if necessary, send a replacement product.

Warranty by Manufacturer guarantees the reliability and usability of the products.

If unfortunately something go defective if the product does not meet expectations, please contact us. In addition, funds on many products factory warranties.

These guarantees do not limit the legal conformity and warranty rules. Would you claim this, please contact us.

Legal Guarantee
legal guarantee means that a product or thing is to do what the consumer may expect reasonably from.

Improper Use
If it is defective falling shock or water damage, the product is used improperly or defect was within the expectations during normal use of the article, you are not entitled to free repair or replacement.